Award-Winning Customer Service Excellence
At Hendrick Autoguard, delivering exceptional customer experiences isn’t a goal, it’s our standard. Through continuous innovation, rigorous training, and industry-leading partnerships, we’ve built a culture centered around service excellence.
7x International Service Excellence Award Winners
92.7% Customer Satisfaction Score
5 out of 5 Phone Performance Rating (6+ months)
7 Certified Customer Service Managers
SINCE 2020
CSIA Platinum Certification
Hendrick Autoguard has maintained Platinum Certification since 2020. The highest level awarded by the Customer Service Institute of America, recognizing world-class service standards and continuous improvement.
Award-Winning Customer Service Excellence
Hendrick Autoguard and Hendrick Automotive Group have earned consistent industry recognition for excellence in customer service, including CSIA Platinum Organization Certification since 2020. Awards from CSIA, ABA Stevie Awards, and USCXA highlight leadership, innovation, and measurable impact across service operations. With seven CSIA International Service Excellence Awards and seven certified Customer Service Managers, the organization continues to set the standard for service excellence in the automotive industry.
2026
ABA People's Choice Stevie Award - Customer Service
Voted by the public, recognizing organizations that stand out for exceptional customer experiences.
ABA Stevie Award - Customer Service Department of the Year
Highlights sustained excellence, leadership, and innovation in customer service.
2025
Warranty Innovation Award – Operational Performance and Administration
Honors innovation and efficiency in warranty operations and administrative excellence.
USCXA Award – Customers at the Heart of Everything
Celebrates organizations that prioritize customer-centric strategies across all operations.
ABA Stevie Award - Customer Service Department of the Year
Recognizes continued excellence in delivering world-class customer service.
2021-22
ABA Stevie Award – Customer Service Department of the Year
Recognizes top-performing customer service departments for excellence, innovation, and results.
CSIA Customer Service Manager of the Year – Kris Hubbard
Honors exceptional leadership and a strong commitment to team development and results.
CSIA Customer Service Team of the Year – Small – Service Champion Award
Recognizes small teams that demonstrate outstanding collaboration and service excellence.
CSIA Service Champion Award – Small Service Center
Celebrates smaller teams that consistently deliver exceptional service and performance.
2020
CSIA Customer Service Advocate of the Year – Chad Woods
Honors individuals who go above and beyond to champion the voice of the customer.
CSIA Customer Service Project of the Year
Recognizes impactful initiatives that improve service delivery and customer satisfaction.
CSIA Customer Service Project of the Year (Customer Impact)
Highlights projects that create meaningful, measurable improvements in the customer experience.
2017-19
CSIA Service Champion Award
Recognizes organizations that lead the way in delivering consistent, high-quality customer service.
CSIA Small Contact Center Award
Celebrates small contact centers that deliver outstanding customer experiences and operational excellence.
CSIA International Service Excellence Award – Division of Medium Sized Business
Honors organizations that demonstrate exceptional service performance and measurable customer impact.
Training & Strategic Partnerships
CSIA establishes global customer service standards, offering ICSS-based certifications, training, and assessments to help organizations achieve excellence.
Dale Carnegie Training programs build communication, leadership, and interpersonal skills through proven principles and modern, tailored development.
NationsGuard/Autoguard partners with Phone Ninjas to deliver consistent, high-quality call experiences through expert coaching and top-tier performance scoring.
NationsGuard/Autoguard uses SimpleSat to gather customer feedback, improve service strategies, and maintain a 92.7% satisfaction rate.
Real Experiences. Real Confidence.
Hear from customers who’ve experienced the care, speed, and support that define every Hendrick Autoguard interaction.
A Standard of ExcellenceYou Can Count On
Our awards don’t define us—our commitment to delivering exceptional service does. Every recognition reflects our dedication to putting customers first, every time.