MECHANICAL REPAIR SERVICE CONTRACT
1. Q: My vehicle is covered by the Manufacturer's Limited Warranty, why should I purchase a Hendrick Autoguard Mechanical Repair Service Contract?
A: The Manufacturer's Limited Warranty is generally for 36 months or 36,000 miles, whichever occurs first. Most customers drive their vehicles more than 36,000 miles in 36 months.
Consider purchasing Hendrick Autoguard Mechanical Repair Service Contract for your vehicle if you drive more than 1,000 miles monthly and plan to lease or finance your vehicle for more than 36 months, or if you want to decrease your financial exposure to repair costs.
2. Q: I purchased a Mechanical Repair Service Contract on my current vehicle and never used it. Why do I want to purchase another Mechanical Repair Service Contract?
A: Outstanding - your current vehicle is performing as expected. You have not been inconvenienced or responsible for expensive repairs. Mechanical Repair Service Contracts are similar to auto insurance, you certainly hope you will not have to use it, but you do not want the risk or uncertainty of paying for a major repair. By purchasing a Hendrick Autoguard Mechanical Repair Service Contract, you transfer the uncertainty and financial risk of expensive, covered repairs to Hendrick Autoguard, Inc.
3. Q: Which vehicle makes and models are eligible for a Hendrick Autoguard Mechanical Repair Service Contract?
A: Most vehicles are eligible for a Hendrick Autoguard Mechanical Repair Service Contract. Visit your local Hendrick Automotive Group dealer to inquire about eligibility.
4. Q: What is the length of a Hendrick Autoguard Mechanical Repair Service Contract?
A: Hendrick Autoguard Mechanical Repair Service Contacts are offered with a wide variety of time and mileage terms, up to 10 years and 120,000 miles.
On New and Used vehicles, Mechanical Repair Service Contract coverage begins on the date and at the mileage when you purchase the contract.
On Manufacturer Certified Vehicles, Mechanical Repair Service Contract coverage begins on the Manufacturer’s In-Service Date (the date the vehicle was delivered to its original owner) and at zero miles.
On Hendrick Certified Vehicles, Mechanical Repair Service Contract coverage begins on January 1 of the vehicles’ Model Year and at zero miles.
5. Q: How much does a Hendrick Autoguard Mechanical Repair Service Contract cost?
A: The price of a Hendrick Autoguard Mechanical Repair Service Contract is determined by many different factors, including your vehicle's factory warranty, type of coverage, length of coverage, deductible and vehicle type.
6. Q: When can I purchase a Hendrick Autoguard Mechanical Repair Service Contract?
A: Mechanical Repair Service Contracts can be purchased when you buy your vehicle from the dealership, or any time while the vehicle is still less than 12 year model years old and under 150,000 miles.
All vehicles over 12,000 miles require a vehicle inspection. Your Hendrick Automotive Group dealer will complete the inspection to ensure the vehicle is eligible for coverage.
7. Q: What documentation will I receive upon the purchase of a Hendrick Autoguard Mechanical Repair Service Contract?
A: When you purchase a Hendrick Autoguard Mechanical Repair Service Contract from a Hendrick Automotive Group dealer you will receive a copy of your contract with detailed description of the benefits, coverage, terms and conditions. In addition you will be emailed a Hendrick Autoguard Identification Card. If you don't receive your card or you have misplaced your Mechanical Repair Service Contract ID card, please contact the selling Hendrick Automotive Group dealer and they will request a new one for you.
8. Q: Do you use unsolicited telemarketing campaigns to offer or sell Hendrick Autoguard Mechanical Repair Service Contracts?
A: No, we do not use telemarketing campaigns to make unsolicited offers of Hendrick Autoguard Mechanical Repair Service Contracts. If you would like to purchase or learn more about a Hendrick Autoguard Mechanical Repair Service Contract, please visit your local Hendrick Automotive Group dealer. If you receive an unsolicited telephone call offering you a Mechanical Repair Service Contract on your vehicle, it is not from Hendrick Autoguard and it is not a Hendrick Autoguard Mechanical Repair Service Contract.
9. Q: Can I renew or extend my Hendrick Autoguard Mechanical Repair Service Contract?
A: Unfortunately we currently do not allow contracts to be extended or renewed. However, we may be able to offer you a new contract when your current contract expires. Please contact your selling Hendrick Automotive Group dealer for assistance.
10. Q: What is covered and not covered by a Hendrick Autoguard Mechanical Repair Service Contract?
A: New Vehicle Mechanical Repair Service Contracts cover almost every mechanical component of your vehicle.
Certified Pre-owned Vehicle and High-Tech Pre-owned Vehicle contracts cover parts and labor for nine major vehicle components (engine, transmission/transaxle, front/ rear-wheel-drive components, vehicle manufacturer-installed air conditioning components, electrical components, braking components, front suspension, and steering components).
Powertrain Pre-owned Vehicle contracts provide essential protection covering four major components (engine, transmission/transaxle, and front/rear-wheel-drive components).
All Hendrick Autoguard Mechanical Repair Service Contracts provide alternate transportation, and Roadside Service, including towing for covered repairs.
Please refer to the “What This Service Contract Covers” and “What this Service Contract Does Not Cover” sections of your Hendrick Autoguard Service Contract for details.
11. Q: Does a Hendrick Autoguard Mechanical Repair Service Contract duplicate any factory warranty coverage?
A: No, a Hendrick Autoguard Mechanical Repair Service Contract does not duplicate any manufacturer's warranty coverage. A Mechanical Repair Service Contract extends your coverage once your vehicle manufacturer’s warranty expires.
12. Q: How many days of rental are included with a Hendrick Autoguard Mechanical Repair Service Contract?
A: A car rental allowance is included with all of our Mechanical Repair Service Contracts. In the event of a breakdown of a covered component, you may be eligible for substitute transportation reimbursement. Such expense shall be limited to $35.00 per calendar day, a 5 day maximum, not to exceed $150.00 per occurrence.
13. Q: What does Roadside Service cover?
A: 24 Hour Roadside Service is included with all of our Mechanical Repair Service Contracts. Roadside Service covers out-of-gas fuel delivery (2 gallons maximum), flat tire changes (with your good spare), battery jump start, lock-out assistance or towing. For more information, call our Roadside Service hotline at 1-800-540-5404. Roadside Service is provided by Road America.
14. Q: What does Travel Breakdown Cover?
A: In the event of a Breakdown, We will reimburse you for the motel/hotel lodging and restaurant expense incurred, commencing the day after the claim is reported to us, provided you are in excess of 100 miles from home. Such expenses shall be limited to $75 per calendar day and $375 per occurrence. Reimbursement is limited to downtime repairs and ends at the day of repair completion.
15. Q: What are a customer's responsibilities under the terms of a Hendrick Autoguard Mechanical Repair Service Contract?
A: Customers are responsible for proper operation and maintenance of vehicles covered by a Hendrick Autoguard Mechanical Repair Service Contract, just as if the vehicle is operating under warranty. Please refer to the Owner's manual for detailed information. Be sure to keep all receipts and work orders related to the maintenance of your vehicle. This will help to determine if the recommended maintenance schedule was followed, should the need arise.
16. Q: Do you offer an interest-free payment plan?
A: Yes, at most Hendrick Automotive Group dealers they offer an interest-free monthly payment plan you may use to purchase a Mechanical Repair Service Contract, it is administered by Service Payment Plan, Inc. - everyone qualifies. There are no administration fees, but a down payment is required at time of purchase.
17. Q: Is it possible to add the cost of a Hendrick Autoguard Mechanical Repair Service Contract to my lease or loan payment?
A: Yes, you may purchase a Mechanical Repair Service Contract at the time you lease or purchase your vehicle - it is subject to approval by your lienholder. If you purchase your Mechanical Repair Service Contract after you purchase or lease your vehicle, you cannot add the cost of a Mechanical Repair Service Contract to your lease or loan payment. In that case, please consider our interest-free payment plan as an alternative.
18. Q: How do I pay off my Hendrick Autoguard Mechanical Repair Service Contract?
A: If you are using our interest-free payment plan and wish to pay your remaining balance, mail your invoice along with payment in full to:
Service Payment Plan, Inc.303 E Wacker Dr., Ste. 2000
Chicago, IL 60601
19. Q: What should I do if I haven't received my invoice?
A: If you are using our interest-free payment plan and haven't received an invoice, please call our payment processing center at 1-800-346-5990.
20. Q: How do I receive covered repairs under my Hendrick Autoguard Mechanical Repair Service Contract?
A: Please return to the Hendrick Automotive Group dealer where you purchased your Mechanical Repair Service Contract. If this is not possible or you are greater than 40 miles from your selling Hendrick Automotive Group dealer, call 1-800-540-5404 for instructions before you deliver your vehicle to a repair facility. To ensure coverage under the terms of your Mechanical Repair Service Contract, authorization must be obtained prior to teardown or repair.
21. Q: Do I have to pay a deductible for repairs covered under my Hendrick Autoguard Mechanical Repair Service Contract?
A: This will depend on the deductible level that you selected when you purchased your Hendrick Autoguard Mechanical Repair Service Contract. If you selected a $0 deductible, no deductible payment is required. If you selected a higher deductible, a payment will be required after repairs have been made. Your exact deductible is found on your Mechanical Repair Service Contract and on the front of your Identification Card.
22. Q: If my vehicle needs 3 repairs, do I have to pay the deductible 3 times?
A: Not at all, you pay your deductible only once per visit.
23. Q: How do I know if a repair is covered under my Mechanical Repair Service Contract?
A: Take your vehicle to the selling Hendrick Automotive Group dealer and once they have diagnosed the problem, they will advise you whether the repair is covered or not. If you have taken your vehicle to an outside facility and they have diagnosed the problem, they should call 1-800-540-5404 for authorization prior to teardown or repair to see if the repair is covered or not.
24. Q: Does my Hendrick Autoguard Mechanical Repair Service Contract include oil changes or other required maintenance?
A: Our Mechanical Repair Service Contracts do not provide for maintenance items such as oil changes. However, Hendrick Autoguard does offer pre-paid Maintenance programs that you may find useful.
25. Q: My car won’t start and I think the battery is dead. Does my Hendrick Autoguard Mechanical Repair Service Contract cover replacing my battery?
A: Unfortunately, Hendrick Autoguard does not cover batteries. However, it does provide 24 hour Roadside Assistance. Call 1-800-540-5404 to get a jump start or if need be towed to a repair facility.
26. Q: Where can I get my Hendrick Autoguard covered vehicle repaired?
A: If your vehicle is within 40 miles of the selling Hendrick Automotive Group dealer, please deliver your vehicle to the selling Hendrick Automotive Group dealer. You may take your vehicle to any Hendrick Automotive Group dealer, a dealer specializing in your vehicle make, or a licensed automotive repair facility nationwide. Please remember when taking your vehicle to an outside repair facility, they must call 1-800-540-5404 for authorization prior to teardown or repair.
27: Q: I had a mechanical breakdown over the weekend and I wasn’t able to get authorization to have it repaired. Can I be reimbursed for these repairs?
A: Please send any invoices associated with your repair to our claims office at the address below. Your repairs will be reviewed and you may be eligible for reimbursement on a case by case basis.
Hendrick Autoguard, Inc.P.O. Box 18707
Charlotte, NC 28218-0707
28. Q: How are claims handled when I take my vehicle to a Hendrick Automotive Group dealer?
A: The Hendrick Automotive Group dealer that repairs your vehicle will submit a claim directly to Hendrick Autoguard. Outside of your deductible, you will never be required to make an out of pocket payment for an approved claim if the repairs are completed at a Hendrick Automotive Group dealer.
29. Q: If I am not near a Hendrick Automotive Group dealer, will you cover repairs at another repair facility?
A: Yes, but the repair facility must call 1-800-540-5404 for prior approved before any teardown or repair is started. They will receive an authorization number once approved and our claims representatives will instruct the repair facility on submitting required documentation for reimbursement. The repair facility will be paid directly once the repairs are completed.
30. Q: How do I obtain a rental vehicle?
A. Rental vehicles should be obtained from the repairing dealer or a licensed repair facility. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. Hendrick Autoguard, Inc. is not responsible for any refusal by a rental agency to rent a vehicle to you.
31. Q: How do I request reimbursement for a rental vehicle?
A: Where applicable, car rental allowance will cover rental charges up to $35 per day for 5 days, for a maximum charge of $150 per repair occurrence. Some repairing dealers may submit the rental car claim or reimbursement on your behalf. If they are not able to do so, please contact Hendrick Autoguard at 1-800-540-5404 for assistance in receiving reimbursement.
32. Q: How do I request reimbursement for a Roadside Service claim?
A: If your Mechanical Repair Service Contract includes Roadside Service and you require help, please call our Roadside Service at 1-800-540-5404, it provided by Road America. In most cases, they should be able to dispatch the required help on a "Sign-and-Go" basis. If this is not possible and you incur out-of-pocket expenses, you should notify Hendrick Autoguard at 1-800-540-5404 to confirm eligibility and obtain an authorization number. Then submit a reimbursement request by letter with the following information:
- The original paid bill from the tow or repair facility describing services rendered. (Please keep a copy for your records).
- The Hendrick Autoguard Roadside Service authorization number.
- Your Hendrick Autoguard Mechanical Repair Service Contract number.
Please mail your request for reimbursement to:
Hendrick Autoguard, Inc.P.O. Box 18707
Charlotte, NC 28218-0707
33. Q: If I've already submitted a reimbursement request, how do I inquire about its status?
A: We endeavor to process reimbursement requests within 60 days of receipt. If you have not received your reimbursement for your repair claim or rental vehicle within 60 days, please call 1-800-540-5404.
34. Q: How do I change my address?
A: You may visit or call the selling Hendrick Automotive Group dealer where you purchased your Mechanical Repair Service Contract or contact us directly at 1-800-540-5404.
35. Q: How do I transfer my Hendrick Autoguard Mechanical Repair Service Contract?
A: In most case, but not all, the remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 transfer fee will be applied (in most states). Your Mechanical Repair Service Contract describes the transfer rules applicable to your contract and the transfer fee in your state. If you have financed your Hendrick Autoguard Mechanical Repair Service Contract, the contract needs to be paid in full before you can transfer it. Please contact your selling Hendrick Automotive Group dealer so the Transfer Request form can be completed. Please allow 4-6 weeks for an identification card to be mailed to the new owner.
36. Q: How do I cancel my Hendrick Autoguard Mechanical Repair Service Contract?
A: Customers may need to cancel their Hendrick Autoguard Mechanical Repair Service Contract for various reasons, such as an accident which renders the vehicle beyond repair, or the sale of a vehicle either as a trade-in or a sale without transferring coverage to the new owner. If you are the original purchaser, you may cancel your contract as long as you haven't transferred coverage to a new owner. Please contact your selling Hendrick Automotive Group dealer and they will assist you with the cancellation.
Please take note of the following information about contract cancellations:
If your Hendrick Autoguard Mechanical Repair Service Contract was financed with your vehicle, your rights are automatically transferred to your finance company, unless your finance contract has been satisfied. All refunds issued on financed Hendrick Autoguard Mechanical Repair Service Contracts will be issued by your selling Hendrick Automotive Group dealer. If your loan was paid off, you will receive the check, if not it will go to your finance company.
If the Hendrick Autoguard Mechanical Repair Service Contract was not financed with the vehicle, any refund due to you will be paid to you by check from the selling Hendrick Automotive Group dealer.
Cancellation refunds will be based on the date your selling dealership receives notice of your desire to cancel your contract. If your cancellation request is received within 60 days of the original purchase date of the contract and you have made no claims against your contract, you will receive a full refund. If claims have been paid against your contract or your cancellation request is received more than 60 days from the original purchase date of the contract, your refund will be reduced by a pro-rated adjustment for the time or mileage used, whichever is greater. Your refund will also be reduced by a cancellation fee. Please refer to your Mechanical Repair Service Contract for our complete cancellation policy.
Hendrick Autoguard reserves the right to cancel your contract after issuance if:
- There has been a material misrepresentation or fraud at the time of sale of this contract or when filing a claim under this contract.
- Your vehicle's odometer has been tampered with or is inoperative.
- You fail to make payments on an contract that is financed.
Your refund will be reduced by a pro-rated adjustment for the time or mileage used, whichever is greater.
37. Q: I have a question that I did not see listed. Whom can I contact for more information?
A: Please call Hendrick Autoguard at 1-800-540-5404.
FLEXIBLE MAINTENANCE PROGRAM
1. Q: What types of preventative maintenance programs does Hendrick Autoguard offer?
A: Hendrick Autoguard offers two levels of maintenance programs depending on your vehicle and where you purchased it. The majority of new or pre-owned vehicles sold by Hendrick Automotive Group dealers are eligible for Flexible Maintenance. All vehicles are eligible for our Oil Change Program.
2. Q: What is Hendrick Autoguard’s Flexible Maintenance program?
A: Flexible Maintenance is a preventative maintenance program which meets or exceeds the manufacturer’s recommended maintenance schedule. Our Flexible Maintenance programs are customized based on the year, make and model of your vehicle. The specific services provided are listed on each Flexible Maintenance contract.
3. Q: What is Hendrick Autoguard’s Oil Change Program?
A: The Oil Change Program is a maintenance program which covers oil changes, tire rotations and safety inspections at each service.
4. Q: Why should I buy a Hendrick Autoguard Flexible Maintenance or Oil Change Program?
A: All vehicles need periodic maintenance to keep them running at peak performance. By purchasing a preventative maintenance program, either Flexible Maintenance or Oil Change, you are locking in future service costs at a discount. Also, a well maintained vehicle has a higher resale value.
5. Q: How much does a Hendrick Autoguard maintenance program cost?
A: The price of a Hendrick Autoguard maintenance program is determined by many different factors, including your vehicle's factory maintenance requirements, type and length of program you choose, and your vehicle.
6. Q: When can I purchase Hendrick Autoguard maintenance program?
A: You can purchase a Hendrick Autoguard maintenance program at any time.
7. Q: Where can I purchase a Hendrick Autoguard maintenance program?
A: You may purchase a Hendrick Autoguard Oil Change Program by contacting a Financial Service Manager or a Service Advisor at any Hendrick Automotive Group dealer nationwide. You may purchase Flexible Maintenance only at Hendrick Automotive Group dealers that represent your vehicle’s manufacturer by contacting a Financial Services Manager or a Service Advisor.
8. Q: Besides offering discounted future services and factory trained technicians, what other value does the Hendrick Autoguard maintenance programs offer?
A: Both Flexible Maintenance and Oil Change Programs provide 24 Hour Roadside Service.
9. Q: What does Roadside Service cover?
A: Roadside Assistance covers out-of-gas fuel delivery (2 gallons maximum), flat tire changes (with your good spare), battery jump start, lock-out assistance or towing. For more information, call our Roadside Service Hotline at 1-800-540-5404. Roadside Service is provided by Road America.
10. Q: Where can I get my maintenance performed?
A: We recommend you take your vehicle to the Hendrick Automotive Group dealer where you purchased your Hendrick Autoguard maintenance program. However, for your convenience you may get your vehicle serviced at any Hendrick Automotive Group dealer nationwide.
11. Q: Can I take my vehicle to a non-Hendrick Automotive Group dealer?
A: Hendrick Autoguard’s maintenance programs are only available at Hendrick Automotive Group dealerships.
12. Q: How do I transfer my Hendrick Autoguard Maintenance contract?
A: In most cases, but not all, the remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 transfer fee will be applied (in most states). Your Maintenance contract describes the transfer rules applicable to your contract and the transfer fee in your state. Please contact your selling Hendrick Automotive Group dealer for assistance in completing the Transfer Request form. Please allow 4-6 weeks for an identification card to be mailed to the new owner.
13. Q: How do I cancel my Hendrick Autoguard Maintenance contract?
A: If you are the original purchaser you may cancel this contract at any time by contacting the selling Hendrick Automotive Group dealer and they will assist you with the cancellation and process your refund. In the event this contract was properly transferred from the original owner to an individual person, the new owner may not cancel under any circumstances. Please take note of the following information about contract cancellation:
If your Hendrick Autoguard Maintenance contract was financed with your vehicle, your rights are automatically transferred to your lienholder, unless your finance contract has been satisfied. All refunds issued on financed Hendrick Autoguard Maintenance contracts will be issued by the selling Hendrick Automotive Group dealer. If your loan was paid off, you will receive the check, if not it will go to your lienholder.
If the Hendrick Autoguard Maintenance contract was not financed with the vehicle, any refund will be paid to you by check from the selling Hendrick Automotive Group dealer.
Cancellation refunds will be based on the date the selling Hendrick Automotive Group dealer receives notice of your desire to cancel your contract. If your cancellation request is received within 60 days of the original purchase date of the contract and you have not redeemed any services, a 100% refund of the contract price will be made. If you cancel this contract after 60 days or after redeeming any services, a pro-rata refund of the unused contract price, whichever is greater will be made. Your refund will also be reduced by an administration fee. Please refer to your Maintenance contract for our complete cancellation policy.
14. Q: When does my Flexible Maintenance or Oil Change Program contract expire?
A: Both the Flexible Maintenance and Oil Change Program expire based on the terms you selected when you purchased your maintenance program.
15. Q: I have a question that I did not see listed. Whom may I contact for more information?
A: Please call Hendrick Autoguard at 1-800-540-5404.
GUARANTEED ASSET PROTECTION
1. Q: What is Guaranteed Asset Protection (GAP) and why do I need it?
A: Hendrick Autoguard GAP provides security and peace of mind. GAP waives the difference between what you owe on your vehicle and what your insurance company will pay in the event your vehicle is declared a total loss.
2. Q: What benefits do I receive with GAP?
A: In the unfortunate event your vehicle is declared a total loss due to an unrecoverable theft or accidental damage, your auto insurance company will typically pay the current market value of your vehicle less your deductible. But what if your loan or lease balance is higher than the market value of your vehicle, you would be responsible for paying off the difference, including your deductible. This can be expensive. The reason for the potential difference is that normally the loan/lease balance decreases at a predictable amount as monthly payments are made. However, the market value of your vehicle is influenced by several variable factors (e.g. supply, demand, and mileage). This means that market value often may be lower than your outstanding balance – particularly early in your contract when you have the most to lose. GAP can help waive the difference. Please note any late fees or additional interest charges due to late fees will not be included in the payoff calculation.
3. Q: Isn’t the amount I receive from my insurance company enough to pay-off my loan or lease balance if my vehicle is declared a total loss?
A: The example below will illustrate:
Market Value of Vehicle $13,000Less Your Insurance Deductible - $1,000
Proceeds from Insurance Company $12,000
Amount You Owe on Loan or Lease $18,500
Proceeds from Insurance Company - $12,000
The difference ($6,500)
In this example, the answer is NO! The difference illustrates what you would still owe your lender without GAP.
4. Q: When can I purchase Hendrick Autoguard GAP?
A: GAP is an optional form of protection available only at the time you sign your Retail Finance or Lease Contract with the selling Hendrick Automotive Group dealership. If you would like to know more about GAP, ask to see the GAP addendum.
5. Q: How do I cancel my GAP addendum?
A: In the event you wish to cancel your contract, please contact the finance department at your selling Hendrick Automotive Group dealership, they will assist you in this process. In the event you cannot reach the selling dealership, send a letter with a copy of your contract and an odometer reading statement to the selling Hendrick Automotive Group dealership requesting cancellation. If your loan was paid off you will receive the check, if not it will go to your lienholder. In the event of a covered total loss, the GAP charge will be considered fully earned and no refund will be available.
6. Q: If I sell my vehicle, can I transfer my GAP coverage?
A: Hendrick Autoguard GAP is purchased in the original retail installment sales contract and is not transferable.
7. Q: What should I do if my vehicle is declared a total loss?
A: Please contact your selling dealership.
TIRE & WHEEL PROTECTION
1. Q: Does Hendrick Autoguard offer a product which will protect my vehicle from road hazard damage to my tires or wheels?
A: Yes, Hendrick Autoguard’s Tire & Wheel Protection program is designed to provide you with peace-of-mind if road hazards such as potholes, glass, metal, nails or other debris on the road cause damage to your vehicle’s tires or wheels.
3. Q: What is a road hazard?
A: A road hazard is any object or road conditions such as potholes, rocks, wood debris, metal, nails, glass, plastic, composite scraps or any item causing tire and/or wheel damage. It does not include curb damage, nor does it include damage sustained in parking lots or driveways.
4. Q: What are the coverage options for tire damage?
A: Hendrick Autoguard’s Tire & Wheel Protection program will cover the cost of repair up to $50 or if non-repairable, the cost to replace a damaged tire(s) on your vehicle if damage is caused by a road hazard on a public roadway. For standard coverage, we will pay for the cost of a new tire (up to $250 per tire, $1,000 maximum per Service Contract period) including:
- Mounting
- Balancing
- New Valve Stem
- Sales Tax
- Environmental Fees
- Disposal Fees
Premium coverage expands the tire replacement coverage limits up to $500 per tire, $2,000 maximum per Service Contract period.
5. Q: What are the coverage options for wheel damage?
A: Hendrick Autoguard’s Tire & Wheel Protection Program covers the cost of repairs up to $150 or if non-repairable, the cost to replace a damaged wheel(s) on your vehicle rendered unserviceable due to road hazard damage on a public roadway. For standard coverage, we will pay for the cost of a new wheel (up to $500 per wheel, $2,000 maximum per Service Contract period) including:
- Mounting
- Balancing
- New Valve Stem
- Sales Tax
- Environmental Fees
- Disposal Fees
Premium coverage expands the wheel replacement coverage limits up to $1,000 per wheel, $4,000 maximum per Service Contract period.
6. Q: Will Hendrick Autoguard’s Tire & Wheel Protection Program fix cosmetic damage to my wheels caused by a road hazard?
A: Our basic coverage does not, however, our Plus Coverage expands both Standard and Premium coverage to include cosmetic damage wheel repair. Should your vehicle’s wheels become scratched or gouged, Hendrick Autoguard Tire & Wheel Protection Program will cover the repair cost of the damaged wheel or wheels up to $150. See your Service Contract for details.
7. Q: What additional benefits are included when you purchase a Hendrick Autoguard Tire & Wheel Protection Program?
A: Our Tire and Wheel Protection Program comes with Emergency Roadside Assistance which is available 24 hours a day, 365 days a year. The following emergencies are covered up to a maximum of $100 per occurrence:
- Towing assistance
- Battery service
- Flat tire assistance
- Fuel, oil, fluid and water delivery service
- Lock-out assistance
In the event a breakdown renders your vehicle inoperable or unsafe to drive and requires your vehicle to be held overnight by a licensed repair facility, you will be reimbursed for actual expenses incurred to rent a replacement vehicle from a licensed rental agency, not to exceed $35 per day for a maximum of 2 days.
In addition, Hendrick Autoguard Tire & Wheel Protection includes Emergency Travel Expense Reimbursement. If you are more than 100 miles from your home and your vehicle is in need of emergency repairs, then you may qualify for Emergency Expense Reimbursement, which include lodging and meal reimbursement for up to $200 per day, with a five (5) day maximum, not to exceed $1000 per occurrence. Please see the back of your contract for specific details.
8. Q: How do I get road hazard damage to my tires or wheels repaired?
A: Please return to the selling Hendrick Automotive Group dealer where you purchased your Hendrick Autoguard Tire & Wheel Protection Program. If this is not possible, then deliver your vehicle to any licensed repair facility of your choice. Present your contract to the repair facility and make certain they contact Hendrick Autoguard at 1-800-540-5404 for an authorization number before any repairs are made.
9. Q: Do I have to pay a deductible for repairs or replacement to my tires or wheels?
A: You will never pay a deductible for a cover repair or replacement!
10. Q: How are claims handled?
A: The Hendrick Automotive Group dealer that repairs your vehicle will submit a claim directly to Hendrick Autoguard. You will never be required to pay for an approved claim out of pocket.
11. Q: If I am not near a Hendrick Automotive Group dealer, will you cover repairs at another repair facility?
A: Yes, but the repair facility must contact Hendrick Autoguard at 1-800-540-5404 so we can authorize any repairs before they are started and to provide an authorization number. Our claims representatives will instruct the repair facility on submitting required documentation for reimbursement. The repair facility will be paid directly. You will never be required to pay for an approved claim out of pocket.
12. Q: How do I obtain a rental vehicle?
A: Rental vehicles should be obtained from the repairing dealer or a licensed repair facility. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. Hendrick Autoguard is not responsible for any refusal by a rental agency to rent a vehicle to you.
13. Q: How do I request reimbursement for a rental vehicle?
A: Where applicable, car rental allowance will cover rental charges up to $35 per day for 2 days per repair occurrence. Some repairing dealers may submit the rental car claim or reimbursement on your behalf. If they are not able to do so, please contact Hendrick Autoguard at 1-800-540-5404 for assistance in receiving reimbursement.
14. Q: How do I request Emergency Roadside Assistance?
A. Call 1-866-603-5420 for Roadside Assistance.
15. Q: When can I Purchase Hendrick Autoguard’s Tire & Wheel Protection Program?
A: Hendrick Autoguard’s Tire & Wheel Protection Program is only available at the time you purchase your vehicle.
16. Q: How do I cancel my Tire & Wheel Protection contract?
A: You may cancel your Tire & Wheel Protection at any time by notifying the selling Hendrick Automotive Group dealer or Hendrick Autoguard in writing. If your request is received within the first thirty (30) days from the contract sale date and no claims have been filed, then you will receive a full refund. After thirty (30) days or after a claim has been filed, you will receive a pro-rata refund, and any claims paid will be deducted. An administrative fee of $25 will apply to pro-rata cancellation. If there is no lienholder, the refundable amount will be paid you. If there is a lienholder, the refundable amount will be paid to the lienholder. Please see the back of your contract for specific details.
17. Q: If I sell my vehicle, can I transfer my Tire & Wheel Protection Program?
A: You may transfer Tire & Wheel Protection to a new owner within thirty (30) days from the date of sale to the new owner and upon payment of a $50 transfer fee. Please contact your selling Hendrick Automotive Group dealer for assistance in completing the Transfer Request form. Please see the back of your contract for specific details.
CAR CARE SYSTEM
1. Q: What is Hendrick Autoguard Car Care System?
A: The Hendrick Autoguard Care System is a revolutionary three-part system designed to help your vehicle retain its value and good looks for years to come. Hendrick Autoguard Car Care protects the interior and exterior from stains, road grime, harmful elements and normal wear and tear. The Hendrick Autoguard Car Care System also comes with the Hendrick Autoguard Car Care Kit, which will give you the tools to keep your vehicle looking showroom new for years to come. When it comes to protecting your investment, accept nothing less than the best.
2. Q: What is the difference between Hendrick Autoguard Exterior Protection and wax?
A: Hendrick Autoguard Exterior Protection chemically bonds to the paint and creates a very durable protective barrier that provides long lasting protection against damage from the environment. Unlike wax, Hendrick Autoguard Protection is not susceptible to heat degradation and requires little maintenance.
3. Q: How often do I need to reapply the Exterior Protection?
A: It should be re-applied twice a year.
4. Q: Do I need to wax my vehicle?
A: No, simply re-apply the Autoguard Exterior Renewer that you received in your Car Care Kit twice a year.
5. Q: What is the difference between Autoguard Interior Protection and Scotch-Guard?
A: Hendrick Autoguard Interior Protection encapsulates each individual fiber creating excellent stain protection against both oil- and water-based stains, and is backed by a 3- or 5-year warranty. Scotch-Guard is a surface protectant that repels only water-based stains and must be reapplied on a regular basis.
6. Q: Do I need to have the Interior Protection reapplied?
A: No, the Interior Protection is a one-time application.
7. Q: What should I do if I spill something on the interior fabric?
A: Dilute the Sudsless Fabric Cleaner that you received in your Car Care Kit with warm water and use a cloth to blot the spill with the solution until it is removed. If a stain remains, please contact the Service Department at your selling Hendrick Automotive Group dealer for assistance.
8. Q: Where can I purchase more Hendrick Autoguard Car Care products?
A: For information on replenishing our car care products please call 800-854-0388.
9. Q: What should I do if I spot damage in my paint?
A: Please contact the Service Department at your selling Hendrick Automotive Group dealer for assistance.
10. Q: If I sell my vehicle, can I transfer my Car Care System coverage?
A: Hendrick Autoguard Car Care System is fully transferable. Please see the back of your contract for more details.
11. Q: How do I cancel my Car Care contract?
A: In the event you wish to cancel your contract, please contact the finance department at your selling Hendrick Automotive Group dealer, they will assist you in this process. Please see the back of your contract for more details.
